Frequently Asked Questions

TrackLogy is a post-purchase shipment tracking SaaS platform. It helps ecommerce brands track shipments across supported carriers, send branded notifications to customers, customize email templates, and improve the delivery experience.

TrackLogy is built for ecommerce brands of all sizes — from growing D2C startups to global enterprise operations. If you ship products and want to improve your post-purchase experience, TrackLogy is for you.

Carrier tracking gives you raw data from one carrier at a time, in inconsistent formats, with no branding or notification features. TrackLogy normalizes tracking data from supported carriers, adds your branding, sends automated notifications, and provides analytics from one platform.

Yes. TrackLogy is a fully cloud-hosted SaaS platform. There is nothing to install or maintain. You access everything through our web dashboard or API.

TrackLogy's provider count is loaded from the active carrier database. It includes major global carriers and regional or last-mile providers configured in the platform.

Our algorithm identifies the carrier from the structure and format of tracking numbers. In most cases, auto-detection is accurate without any manual configuration.

For a valid tracking number, TrackLogy can usually return a shipment status through the API in about two minutes, depending on carrier response time and data availability.

Yes. TrackLogy supports return tracking, including status updates for the reverse logistics journey and automated notifications to customers at each return milestone.

TrackLogy supports Email, SMS, and WhatsApp notifications. You can configure rules for which channels are used for which shipment events.

Yes. TrackLogy includes a customer notification preference center. Customers can opt in or out of specific notification types and channels.

Yes. Notification templates are fully customizable with your branding, logo, custom messaging, and dynamic variables like customer name, tracking number, and order details.

Our notification engine is designed to avoid over-notifying. You configure rules to send only the notifications that matter, and customers can set their own preferences. We recommend focusing on key milestones: shipped, out today, and delivered.

A branded tracking page is a custom-designed tracking experience hosted on your own domain (e.g., track.yourstore.com) that shows customers their shipment status with your branding — instead of sending them to the carrier's generic tracking page.

Yes. Our tracking page builder includes product recommendation widgets. You can surface relevant products based on the customer's current order.

Yes. All TrackLogy branded tracking pages are mobile-optimized and responsive by default.

TrackLogy has native integrations with Shopify, WooCommerce, Magento, BigCommerce, Wix, and Squarespace. We also offer a REST API for custom integrations.

No. Our Shopify and WooCommerce integrations require no coding. For other platforms, our guided setup flows and clear documentation make installation straightforward for non-technical users.

Yes. TrackLogy has a comprehensive REST API with full documentation. We also support real-time webhooks for all shipment events.

Yes. Our Starter plan is free forever and includes up to 500 shipments per month. No credit card required.

Yes. All paid plans include a 14-day free trial with full access to all features. No credit card required to start the trial.

Yes. You can upgrade, downgrade, or cancel your plan at any time. Upgrades take effect immediately; downgrades take effect at the next billing cycle.

We'll notify you when you're approaching your limit. You can upgrade to a higher plan or purchase additional shipment packs. Your tracking will never be interrupted.