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Legal

Terms of Service

Effective date: August 24, 2026

These Terms of Service (“Terms”) form a binding legal agreement between you (or the entity you represent) and WINDCODEX INC (“we,” “our,” or “us”) governing your access to and use of TrackLogy(“the Service”), available at tracklogy.com and my.tracklogy.com.

By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

1. The Service

TrackLogy is a shipment tracking platform for ecommerce businesses. It provides branded tracking pages, carrier-agnostic shipment status retrieval, automated customer notifications (email and SMS), and related analytics features. The Service is intended for business use only.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. Where practicable, we will provide reasonable advance notice of material changes.

2. Acceptable Use

You may use the Service only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy. You agree not to use the Service:

  • To track shipments you are not authorised to monitor.
  • To submit false, misleading, or fabricated tracking data.
  • To attempt to reverse-engineer, scrape, or disrupt the Service or its infrastructure.
  • To send unsolicited communications or notifications to recipients who have not consented.
  • In violation of any applicable law or regulation.

Violation of this section or the Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

3. Accounts

You must provide accurate, complete, and current information when registering for an account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at [email protected] if you suspect unauthorised access to your account. We are not liable for losses resulting from unauthorised use of your credentials.

We reserve the right to suspend or terminate accounts that violate these Terms, are used for fraudulent purposes, or have been inactive for an extended period.

4. Free Trial

We offer a 14-day free trial to new accounts. During the trial period:

  • No payment method is required to start the trial.
  • You will not be automatically charged at the end of the trial period.
  • If you choose to subscribe to a paid plan, you will need to enter payment details explicitly.
  • Trial accounts are subject to usage limits that may differ from paid plan limits.

We reserve the right to modify or terminate the free trial offer at any time for new sign-ups. Existing trial accounts will not be affected mid-trial.

5. Subscription, Billing & Refunds

TrackLogy offers free and paid subscription plans. Paid plans are billed in advance on a monthly or annual cycle. By subscribing to a paid plan, you authorise us to charge your payment method on a recurring basis through our payment processor, Stripe.

  • Cancellation — You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.
  • Price changes— We may change subscription pricing with at least 30 days' written notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
  • Free plan— The free plan is subject to usage limits stated on our pricing page. We do not guarantee any particular feature set or uptime level for free plan users. We may discontinue or modify the free plan with 30 days' notice.

Refund terms are set out in our Refund Policy.

6. Tracker Credits & Usage Limits

Certain plan features are governed by tracker credits or API call limits as specified in your plan. Credits are consumed upon each tracking lookup or notification event. Unless your plan terms expressly state otherwise, unused credits do not roll over to the following billing period.

If you exceed your plan limits, we may throttle API access, queue requests, or prompt you to upgrade. We will not automatically charge overage fees without prior notice.

7. Customer Notifications

When you configure TrackLogy to send email or SMS notifications to your customers, you represent and warrant that:

  • You have obtained appropriate consent from each recipient to receive such communications under applicable law (including CAN-SPAM, TCPA, GDPR, and CASL where applicable).
  • The notification content you configure complies with all applicable messaging regulations.
  • You will not use the notification system to send unsolicited commercial messages unrelated to shipment status.

You are solely responsible for the content of notifications sent through the Service and for maintaining records of customer consent.

8. Intellectual Property

The Service and all related content, features, source code, and technology are owned by WINDCODEX INC and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our name, trademarks, logos, or brand assets.

You retain full ownership of any data you submit to the Service. By submitting data, you grant us a limited, non-exclusive, royalty-free licence to process, store, and transmit that data solely for the purpose of providing the Service to you.

9. Third-Party Services

The Service integrates with third-party services including carrier APIs, email providers, SMS gateways, and payment processors. We are not responsible for the availability, accuracy, or reliability of data or services provided by these third parties.

Your use of any third-party service through or in connection with TrackLogyis subject to that party's own terms of service and privacy policy.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that:

  • The Service will be uninterrupted, error-free, or completely secure.
  • Carrier tracking data will be accurate, complete, or delivered in real time. Carrier data may be delayed or unavailable due to factors outside our control.
  • The Service will meet all of your specific business requirements.

11. Limitation of Liability

To the maximum extent permitted by applicable law, WINDCODEX INC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost data, or business interruption — arising out of or in connection with your use of the Service, even if advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD $50.

The limitations above do not apply to liability arising from: (i) our gross negligence or wilful misconduct; (ii) fraud or fraudulent misrepresentation; or (iii) any liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless WINDCODEX INC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

  • Your use of or access to the Service.
  • Your violation of these Terms or any applicable law or regulation.
  • Your violation of any third-party rights, including intellectual property or privacy rights.
  • Any notifications sent to your customers through the Service.

13. Termination

You may stop using the Service at any time and cancel your account from your dashboard.

We may suspend or terminate your access immediately, without prior notice or liability, if you: violate these Terms or the Acceptable Use Policy; engage in fraudulent or abusive behaviour; or if we reasonably believe continued access poses a risk to the Service or other users.

Upon termination, your right to access the Service ends immediately. We will retain your account data for 2 years following termination in accordance with our Privacy Policy, after which it will be deleted. You may request earlier deletion by emailing [email protected].

14. Force Majeure

Neither party shall be liable for any delay or failure to perform obligations under these Terms to the extent such delay or failure is caused by circumstances beyond that party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government action, internet or telecommunications outages, or third-party service failures. The affected party must notify the other as soon as reasonably practicable and use reasonable efforts to resume performance.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.

Before initiating formal proceedings, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days. If the dispute is not resolved informally, it shall be submitted to the exclusive jurisdiction of the courts located in the State of Delaware.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.

16. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice by email to your registered address or by a prominent notice within the Service. The updated Terms will show a new effective date at the top of this page.

Continued use of the Service after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and cancel your account before the effective date.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions of these Terms will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, Refund Policy, and any applicable order form or subscription confirmation, constitute the entire agreement between you and WINDCODEX INC with respect to the Service and supersede all prior or contemporaneous agreements, representations, and understandings.

No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition.

19. Contact

Questions about these Terms? Contact us:

Last updated: August 24, 2026Privacy Policy →