Refund Policy

This Refund Policy explains when WINDCODEX INC issues refunds for TrackLogy subscriptions. It should be read alongside our Terms of Service.

We aim to be fair. If you have a billing concern not covered below, contact us at [email protected] and we will do our best to resolve it.

1. Free Trial

TrackLogy offers a 14-day free trial for new accounts. No payment method is required to start a trial, and you will not be charged automatically at the end of the trial period. Because no charge is made, no refund applies to the trial period.

2. Monthly Subscriptions

If you are on a monthly subscription and wish to request a refund:

• Within 7 days of a charge — You may request a full refund of that billing cycle's charge by contacting [email protected]. Refund requests submitted within this window will be honoured.
• After 7 days — Monthly subscription fees are non-refundable after 7 days from the charge date. You may cancel at any time to prevent future charges; access continues until the end of the paid period.

3. Annual Subscriptions

If you are on an annual subscription:

• Within 14 days of your annual charge — You may request a full refund of the annual payment by contacting [email protected].
• After 14 days — Annual subscription fees are non-refundable after 14 days from the charge date. You may cancel at any time to prevent renewal; access continues until the end of the annual period.

4. Exceptional Circumstances

We may issue a refund outside the windows above at our sole discretion in exceptional circumstances — for example, if a billing error on our part resulted in an incorrect charge, or if a major service outage materially impacted your use of TrackLogy during a paid period.

To request a refund under exceptional circumstances, email [email protected] with your account email, the charge amount, the date of charge, and a brief description of the circumstances.

5. Tracker Credits

Tracker credits purchased as add-ons or included in plan upgrades are non-refundable once consumed. Unused credits on a cancelled account are forfeited and are not eligible for a cash refund unless required by applicable law.

6. How Refunds Are Processed

Approved refunds are returned to the original payment method via Stripe. Processing time is typically 5–10 business days depending on your card issuer or bank. We do not issue refunds by bank transfer, cheque, or credit to a different payment method.

7. Contact

To request a refund or ask a billing question, contact us at [email protected]. Please include your account email and the relevant invoice or charge date so we can locate your billing record promptly.