Legal
Sub-processor List
Effective date: August 24, 2026
TrackLogy uses the following third-party sub-processors to deliver its services. As a data controller, we enter into data processing agreements with each sub-processor to ensure your data is handled in accordance with applicable data protection law, including GDPR.
We will update this list at least 30 days before adding a new sub-processor that processes personal data. Customers who have signed a Data Processing Agreement (DPA) with us will be notified by email.
Current Sub-processors
| Provider | Country | Purpose | Data Processed | Transfer Safeguard |
|---|---|---|---|---|
| Contabo GmbH | Germany (EU) | Cloud infrastructure and server hosting | All platform data at rest | EU — no transfer mechanism required |
| Stripe, Inc. | United States | Payment processing and subscription billing | Billing contact details, payment confirmation | Standard Contractual Clauses (SCCs) |
| Brevo SAS (Sendinblue) | France (EU) | Transactional email delivery | Email address, name, email content | EU — no transfer mechanism required |
| Google LLC | United States | Analytics (Google Analytics) and tag management (Google Tag Manager) | Usage data, IP address (anonymised), browser information | Standard Contractual Clauses (SCCs) — consent required |
| Crisp IM SAS | France (EU) | Live chat and customer support | Name, email, chat messages | EU — no transfer mechanism required — consent required |
| Carrier API providers (17track, direct carrier APIs) | Various | Retrieving shipment status from carrier networks | Tracking numbers, carrier codes | Varies by carrier — tracking numbers only, no personal data |
Objecting to a New Sub-processor
If you have signed a Data Processing Agreement with us and object to the addition of a new sub-processor, you may notify us in writing within 30 days of our notification. We will work with you in good faith to address your concern. If we cannot resolve the objection, you may terminate the affected services in accordance with your DPA.
Contact
Questions about our sub-processors or data transfers? Contact us at [email protected] or visit tracklogy.com/legal/dpa to request a Data Processing Agreement.